Finding municipal information is becoming easier for residents of Lyaskovets with the introduction of a new AI-powered chatbot on the municipality’s official website. Developed and launched by the European Digital Innovation Hub (EDIH), the assistant offers a more direct way to find information about administrative services and other matters related to the municipality.
The chatbot was introduced through EDIH’s “Test Before Invest” service, which helps public organizations and businesses explore digital technologies and assess their practical value in a real-world setting.
Available at www.lyaskovets.bg, the assistant enables visitors to ask questions in natural language instead of searching through multiple pages and menus. Its purpose is to make municipal information easier to find and interaction with the local administration more convenient.
The solution is based on Google’s Gemini technology and uses a hybrid approach that combines generative AI with predefined rules and logic. Responses are grounded in connected knowledge repositories to support the use of reliable information. The underlying architecture also supports multiple communication channels and backend integrations, providing a foundation for connectivity with digital resources.
The chatbot is currently operating in test mode. This phase provides an opportunity to evaluate its responses, identify gaps in its knowledge, and refine how it handles citizens’ questions. Further development will focus on expanding the knowledge base, improving response accuracy, and adapting the assistant to the needs that emerge during use.
For the Municipality of Lyaskovets, the initiative represents a practical step towards more accessible digital public services. For EDIH, it continues the work of helping public administrations test and adopt technologies that can improve everyday access to information.
Тази новина е създадена с финансовата подкрепа на Програмата „Научни изследвания, иновации и дигитализация за интелигентна трансформация“ 2021-2027, съфинансирана от Европейския съюз чрез Европейския фонд за регионално развитие в рамките на проект BG16RFPR002-1.002-0001-C01 „Ускорена дигитализация за МСП в Северен централен регион чрез създаване и развитие на ЕЦИХ“. Регионалният иновационен център „Амбициозно Габрово“ носи пълна отговорност за съдържанието на документа и при никакви обстоятелства не може да се приема, че този документ отразява официалната позиция на Европейския съюз и управляващия орган.
